Cancellation Policy

Last updated: [CONFIRM: effective date]

This policy explains how you can cancel an order placed on aygay.in, and when we may cancel an order. It should be read together with our Return & Refund Policy and Shipping Policy.

1. Cancellation by you (before dispatch)

• You can cancel your order any time before it is dispatched, at no charge.
• To cancel, email admin@aygay.in with your order number, or use [CONFIRM: self-service cancellation link / WhatsApp number], as soon as possible.
• If you have already paid, we will refund the full amount for a valid pre-dispatch cancellation (see Section 4).

2. Cancellation after dispatch

Once an order has been dispatched, it can no longer be cancelled directly. If you no longer want the item, you may:

• Refuse delivery, or
• Accept delivery and request a return where the item is eligible under our Return & Refund Policy (note the hygiene caveat for this body-worn support product — items must be unused, unworn and unopened).

[CONFIRM: whether any shipping/RTO cost is deducted from the refund for post-dispatch cancellations or refused COD deliveries.]

3. Cancellation by us

We may cancel an order, in whole or in part, in situations including: the product is out of stock, we are unable to verify or fulfil the order, the delivery address is not serviceable, a pricing or description error, suspected fraud or abuse, or repeated failed/refused COD deliveries. If we cancel an order for which you have paid, we will refund the amount in full.

4. Refunds on cancellation

• Prepaid orders: refunded to the original payment method via Razorpay.
• COD orders: no payment is collected until delivery, so a pre-dispatch cancellation of a COD order involves no refund. Where a COD payment has been made and a refund is due, it is processed to your [CONFIRM: bank account / UPI].
• Refunds are initiated within [CONFIRM: refund processing time — e.g. 2–3 business days] of cancellation and may take an additional [CONFIRM: settlement time — e.g. 5–7 business days] to reflect, depending on your bank or payment provider.

5. Subscriptions & recurring payments

[CONFIRM: applicable only if any subscription/auto-pay is offered. If offered, state that cancellation is as easy as sign-up and can be done from your account or by emailing admin@aygay.in, with no card details required for any free trial. If no subscriptions are offered, this section may be removed.]

6. Need help?

For any cancellation request or grievance, contact us at admin@aygay.in or [CONFIRM: phone number]. Unresolved concerns may be escalated to our Grievance Officer: [CONFIRM: name, designation, email, phone]. We acknowledge grievances within 48 hours and aim to resolve them within one month of receipt.