Return & Refund Policy

Last updated: [CONFIRM: effective date]

We want you to be satisfied with your KareEx purchase. This policy explains when and how you can return an item and receive a refund. It applies to orders placed on aygay.in.

1. Hygiene notice — please read first

The KareEx 2-in-1 Postpartum Support Belt is a body-worn support product worn close to the skin. For health and hygiene reasons, we can accept returns only for items that are unused, unworn, unwashed and in their original condition with all tags and packaging intact and the hygiene seal (if any) unbroken. Items that have been worn, washed, soiled or had the hygiene seal broken cannot be returned or exchanged, except where the item is defective, damaged or not as described (see Section 3). This does not affect your rights in respect of a defective product under applicable law.

2. Return window

You may request a return within [CONFIRM: return window — e.g. 7–10 days] of delivery, provided the item meets the hygiene and condition requirements in Section 1. To start a return, email admin@aygay.in with your order number and reason, or use [CONFIRM: returns portal link / WhatsApp number], and we will guide you through the process.

3. Defective, damaged or wrong items

If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us within [CONFIRM: window for defective/damaged reporting — e.g. 48–72 hours] of delivery with photos of the product and packaging. We will arrange a free replacement or a full refund, including any shipping charges you paid. An unboxing video, where available, helps us resolve such cases faster.

4. Who pays for return shipping

• If the return is due to our error — a defective, damaged, or wrong item — we bear the return shipping cost and will arrange a reverse pickup where serviceable.
• If the return is for another reason permitted under this policy (for example, an eligible change-of-mind return of an unused, unworn item), [CONFIRM: who bears return shipping — e.g. the customer bears return shipping / a flat ₹___ is deducted / free reverse pickup].
• Reverse pickup availability depends on your pincode. Where reverse pickup is not available, you may be asked to self-ship to our return address, and [CONFIRM: whether self-ship cost is reimbursed].

5. Refund method & timeline

• Once we receive and inspect the returned item and confirm it meets the conditions above, we will approve your refund.
• Prepaid orders are refunded to the original payment method via Razorpay.
• Cash on Delivery (COD) orders are refunded to your [CONFIRM: bank account / UPI]; we will collect the details needed to process this.
• Refunds are initiated within [CONFIRM: refund processing time — e.g. 2–3 business days] of approval. It may then take an additional [CONFIRM: bank/gateway settlement time — e.g. 5–7 business days] for the amount to reflect, depending on your bank or payment provider.
• Where applicable, [CONFIRM: whether a store credit / exchange is offered as an alternative to a monetary refund].

6. Non-returnable situations

• Items that have been worn, washed, soiled, or damaged through use.
• Items with a broken hygiene seal or missing tags/original packaging (except defective/damaged items under Section 3).
• Items returned after the applicable return window.
• [CONFIRM: any clearance / final-sale items, if applicable]

7. Exchanges

[CONFIRM: whether size/colour exchanges are offered, and any conditions]. Where an exchange is not available, an eligible item can be returned for a refund and a fresh order placed.

8. Need help?

For any return, refund or grievance, contact us at admin@aygay.in or [CONFIRM: phone number]. If your concern is not resolved, you may escalate to our Grievance Officer: [CONFIRM: name, email, phone]. We acknowledge grievances within 48 hours and aim to resolve them within one month.