Shipping Policy

Last updated: [CONFIRM: effective date]

This policy explains how we dispatch and deliver orders placed on aygay.in. We ship across India through our logistics partner Shiprocket and its partner courier companies. All times below are in Indian Standard Time (Asia/Kolkata).

1. Order processing & dispatch (TAT)

• Orders are processed on business days ([CONFIRM: working days, e.g. Monday–Saturday], excluding public holidays).
• We dispatch orders within [CONFIRM: dispatch TAT — e.g. 1–2 business days] of order confirmation.
• You will receive a tracking link by [CONFIRM: email / SMS / WhatsApp] once your order is shipped.

2. Delivery estimate

• Estimated delivery is [CONFIRM: delivery estimate — e.g. 3–7 business days] from dispatch, depending on your location.
• Metro and larger cities typically receive orders sooner than remote or non-metro pincodes.
• Delivery timelines are estimates and may be affected by courier delays, weather, regional restrictions or other factors beyond our control.

3. Shipping charges

• [CONFIRM: shipping charges — e.g. free shipping on all prepaid orders / flat ₹___ / free above ₹___].
• Any applicable shipping or handling charge is shown in full at checkout before you confirm your order.

4. Cash on Delivery (COD)

• COD is available on [CONFIRM: whether COD is offered and on which pincodes].
• A COD handling fee of [CONFIRM: COD fee — e.g. ₹___ or "no extra charge"] may apply and, if so, is shown at checkout.
• Please keep the exact amount ready at delivery. [CONFIRM: any COD order-value cap, e.g. COD available up to ₹___].
• Repeated refusal of COD orders may lead to COD being disabled for future orders. [CONFIRM: whether this policy applies]

5. Serviceable pincodes

• Serviceability depends on courier coverage for your PIN code. You can check whether your pincode is serviceable at checkout by entering your delivery address.
• If your pincode is not serviceable, or is serviceable for prepaid only, this will be indicated at checkout. [CONFIRM: list of non-serviceable regions, if any]

6. Undeliverable orders & address accuracy

Please ensure your delivery address and phone number are accurate and complete. If an order is returned to us as undeliverable (for example, due to an incorrect address, repeated failed delivery attempts, or refusal to accept), we will contact you to arrange re-dispatch or a refund in line with our Return & Refund and Cancellation policies. [CONFIRM: whether re-shipping charges apply for undeliverable/RTO orders]

7. Tracking & support

You can track your order using the link shared after dispatch. For any shipping query, contact us at admin@aygay.in or [CONFIRM: phone number]. Grievances may be escalated to our Grievance Officer [CONFIRM: name, email, phone]; we acknowledge within 48 hours and aim to resolve within one month.